CIAMA
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CIAMA FEATURES

Your multichannel business.
One cockpit to run it.

CIAMA is Dawap’s modular software for multichannel commerce. Connect your business systems, teams and sales channels around a shared PIM: catalogue, sales, purchasing, inventory and profitability.

Request a demo Explore the modules

Licensed dedicated SaaS · Your OVHcloud instance, managed by Dawap · On-premise option

PRODUCT DATA THAT CONNECTS YOUR OPERATIONS

It comes together around the product.

The same item can be purchased from a supplier, held in several warehouses and sold through B2B, a store or a marketplace. The PIM connects these operations so you can understand their results together.

Write API

Your business systems

Your ERP, catalogue sources and business applications supply the data supported by CIAMA’s APIs.

CIAMA PIM

Products · Brands · Categories · Tags

Shared product references across seven modulesExplore Catalogue & PIM
Read API

Your other applications

Authorised applications in your environment can retrieve the catalogue data exposed by the API.

Your existing systems can remain the catalogue source. Data exchanges and access are defined for your integration.

One product. Several teams. A shared view.

The catalogue identifies the product; purchasing finds its supplier; logistics follows its stock; channel managers review its offers and sales. Management can then connect these operations to profitability.

Seven modules, from catalogue to margin.

Follow the same organisation as the cockpit. Each module supports a business function, connected through shared product references and configured data exchanges.

Catalogue & PIMPIM

The PIM at the heart of your operations.

The PIM is CIAMA’s required foundation, holding shared product data and connecting every module. Your ERP or existing PIM stays in control and maintains it through APIs: segmentation, quality scores and a view of multichannel performance.

What this helps you achieve

Less searching across systems: a shared reference to understand each product and identify information to complete.

In everyday use

Your ERP sends a product reference. Once identifiers are matched, you can find its offers, sales and inventory in CIAMA; another business application can also retrieve its catalogue data through the API.

Explore Catalogue & PIM

  • Feed the catalogue through APIs

    Create and update products, brands, categories and tags from your source systems.

  • Make data available for reading

    Let an internal application, a custom store or a business portal retrieve catalogue data within the available access and field scope.

  • Check product data quality

    Find missing GTINs, images, dimensions or brands. Filter the affected products to prioritise corrections in your source system.

  • Match product references

    Link external identifiers and aliases to CIAMA products to find their associated offers and operations.

  • Connect the modules

    Find a product’s B2B, e-commerce and marketplace sales alongside its associated purchase lines and inventory.

  • Put results in context

    Products, brands and categories provide shared dimensions for analysing multichannel performance.

B2B commerceB2B

Give your sales team a clear direction.

Connect customers, offers and orders to your sales representatives. Track targets and actual results to prepare team reviews, understand gaps and find the customers or products behind performance.

What this helps you achieve

Sales reviews based on shared data, with visibility into each representative’s targets and actual results.

In everyday use

Prepare a sales review: compare the target with actual results, then find the orders and customers associated with the representative.

Explore B2B commerce

  • Customers and sales representatives

    Find business customers, sales representatives and their associated orders.

  • Quotations and orders

    Review collected deals and orders, their lines and statuses, keeping actual sales separate from forecasts.

  • Offers and pricing terms

    Connect imported offers, price categories and prices to their products and customers.

  • Sales targets and performance

    Set annual targets for each sales representative and track available results to identify gaps against expectations.

Scope. Commercial terms are supplied by connected sources; creating or editing them depends on the agreed scope.

MarketplacesMarketplace

Expand your presence. Optimise your offers.

Centralise marketplace operations and identify catalogue opportunities. Inform stock and pricing decisions with the available competitor and margin data.

What this helps you achieve

Pricing and availability decisions informed by competitors, your inventory and your margin.

In everyday use

An offer loses the Buy Box: examine the competitor’s price, stock and margin context before preparing a pricing action.

Explore marketplace management

  • Offers and orders

    Find activity by channel, product and status using data from connected marketplaces.

  • Catalogue coverage and offer expansion

    Identify products missing from channels. Offer creation and publication are in preparation to extend this analysis.

  • Product and competitor research

    Examine product pages, sellers and observed prices on supported channels.

  • Buy Box and repricing

    Track your offers’ position, examine their margin and request a price change through supported connections.

  • Inventory linked to logistics

    Connect offers to stock sources that fit their logistics model. Enable supported automatic updates and check the outcome.

  • Profitability signals

    Identify low margins, unusual costs and missing information that need attention.

Planned developments. Offer creation and publication are in preparation. Read and write capabilities are defined per connection; price update requests include Amazon.

E-commerceE-commerce

Connect your stores to the wider business.

Match your stores’ catalogues, offers and orders to the shared PIM. Compare their activity and prepare to manage products, stock and pricing from the same environment.

What this helps you achieve

A shared view to compare stores and plan catalogue, stock and pricing changes.

In everyday use

Examine how the same item sells across your stores and marketplaces using the operations linked to its product reference.

Explore e-commerce management

  • A view of each store

    Identify each e-commerce channel and examine its own activity.

  • Offers and products

    Match sold references to your PIM to find their context across other channels.

  • Centralised orders

    Review collected orders, their lines and statuses from CIAMA.

  • Comparable performance

    Analyse how stores contribute to sales and margins, based on the data collected.

  • In preparation

    Product creation and updates

    Extend connections to create and update store products from the shared catalogue.

  • In preparation

    Stock and pricing actions

    Send availability and update prices from CIAMA, within the capabilities of each store’s API.

Planned developments. Product, stock and pricing writes remain to be finalised for each connection, including automatic stock updates to Shopify and Wix.

ProcurementProcurement

Inform your buying. Follow your purchasing.

Find your suppliers, purchases and expected quantities. The module is being extended with tools to bring supplier catalogues together, compare offers and assess buying opportunities against the market.

What this helps you achieve

Purchasing visibility today, with a clear next step: comparing sourcing options before making a decision.

In everyday use

Before following up with a supplier, find their open purchases and the items with quantities still to be received.

See procurement in a demo
  • In preparation

    Catalogues by file or API

    Bring supplier data together through drag-and-drop uploads or APIs and match references for comparison.

  • In preparation

    Supplier comparison

    Compare purchase prices for the same product and reported availability to identify offers worth reviewing.

  • In preparation

    Opportunities against the market

    Compare supplier proposals with observed marketplace prices to assess a potential purchase.

  • Orders and receipts

    Find open purchases and distinguish ordered, received and outstanding quantities by product and supplier.

  • In preparation

    Supplier availability

    Follow availability reported by suppliers, separately from your own stock and inventory held by logistics providers.

  • Purchasing and margin analysis

    Review purchases by supplier and product; links to sales contribute to profitability analysis.

Planned developments. Supplier catalogue, comparison, opportunity and availability tools are in preparation. Coverage will depend on the agreed sources and file formats.

LogisticsLogistics

Connect availability to your logistics operations.

Find inventory from your warehouses and connected fulfilment services. Bring availability, sales and collected shipments together to inform logistics decisions.

What this helps you achieve

Availability and replenishment decisions grounded in collected inventory, sales and operational data.

In everyday use

Examine a product held in your warehouse and by a fulfilment service, then prepare replenishment using the available inventory and sales data.

Explore logistics

  • Warehouses and inventory

    View quantities by product and source, alongside available stock history.

  • Fulfilment and shipments

    Find collected shipments, their lines, packages and associated information within each integration’s scope.

  • Replenishment planning

    The planner brings sales and inventory from the selected warehouse together to help assess needs, including FBA.

  • Logistics costs

    Examine collected costs and their contribution to operational profitability.

Planned developments. Multi-carrier tracking and broader purchasing assistance are planned to complement the replenishment planner.

Performance & profitabilityReporting

Understand what drives sales and margin.

Move from the overall picture to individual channels, brands and products. Shared references let you compare contributions and find the operations behind the results.

What this helps you achieve

Identify what contributes to results and which costs or missing data need investigation.

In everyday use

A channel’s revenue is growing while its margin falls: drill down into products and costs to understand the difference.

Explore performance & profitability

  • A multichannel view

    Bring B2B, marketplace and e-commerce performance into one management view.

  • Periods and contributions

    Examine trends and analyse results by channel, product, brand or category.

  • Margins and costs

    Examine purchases, commissions and logistics costs. Distinguish actual, estimated and missing data.

  • Reports and exports

    Investigate further and use available reports to prepare business decisions.

THE SHARED INTEGRATION LAYER

Keep data moving. Stay in control.

APIs and connections link your modules to your business systems. Define the sources, the data to exchange and the operations to automate.

  1. Supply data

    Send supported catalogue, inventory and B2B data from your applications.

  2. Retrieve data

    Make accessible data available to authorised applications within the supported resource and permission scope.

  3. Orchestrate

    Configure supported channel exchanges and examine results, errors and discrepancies.

In everyday use

A stock update enters CIAMA and affected marketplace targets are recalculated. Where automatic updates are enabled and supported, the process is tracked through to the result check.

The current inbound inventory API targets the Default warehouse. The multi-warehouse/3PL API extension and outbound orders to ERP are planned.

Explore the API documentation Connect and automate your operations

MODULAR SOFTWARE DEVELOPED BY DAWAP

Your dedicated instance. Managed by us.

CIAMA is offered as licensed dedicated SaaS: your business has its own instance, hosted at OVHcloud and managed by Dawap. Choose the modules your teams need; we define the connections and adaptations with you.

Prefer to use your infrastructure? CIAMA can also be installed on your servers, including on-premise. Operations and support responsibilities are agreed as part of your offer.

Understand pricing and licensing

Define your CIAMA scope.

Can we start with selected modules?

Yes. The modules and connections depend on your priorities. Scoping defines the data required, dependencies between modules and the operations included.

What does dedicated SaaS mean for CIAMA?

Dawap installs and operates a CIAMA instance dedicated to your business on servers hosted at OVHcloud. You use the software under licence; modules, operations and development scope are defined in your offer. Installation on your infrastructure is also available.

Can the PIM be populated and read through APIs?

Yes. The APIs support catalogue ingestion and provide read resources. Your applications can use exposed data with the appropriate access. Fields, permissions and data flows are defined for your integration.

How does CIAMA fit with our ERP?

Your ERP can remain the source for some data, including the catalogue. CIAMA connects it to multichannel operations. Each direction of exchange is scoped separately; sending orders to ERP is a planned development.

How do Procurement and Logistics differ?

Procurement follows supplier purchases and incoming goods. Logistics covers warehouses, inventory, fulfilment and the replenishment planner. Shared product references connect these two views.

Is every action available on every channel?

Read and write capabilities vary by connection. The demo clarifies supported operations for your channels. Planned developments are identified beside the relevant capabilities.

Can data flows be adapted to our processes?

Yes. Adaptations can be assessed for your sources, business rules and exchanges. Delivery and maintenance are defined in the proposal.

See CIAMA through your own operations.

Tell us about your channels, tools and priorities. Let’s prepare a demo of the modules and workflows that fit your business.

Request a demo

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