Customers and pricing terms
Bring together business customers, their pricing categories and submitted prices. Offers link back to products in the shared catalog.
CIAMA
CIAMA
English
B2B commerce
Turn ERP data into a shared view for management and sales teams. Find customers, orders and sales performance, track targets and analyse margins using the costs you provide.
Orders alone do not explain business performance. CIAMA connects them to customers, salespeople and PIM product records, preserving sales context and supporting B2B reporting.
Your system sends customers, salespeople, pricing categories, offers, orders and fulfillments through the API.
Identifiers link sales to PIM product records while preserving their B2B context.
Explore activity, compare results with targets and examine margins where the required data is available.
Your ERP remains the source of the data it sends. CIAMA organises that data around the same catalog used by your other sales channels.
Move from an overview to an order and its lines. Data from your ERP provides sales, delivery and invoicing context, without asking teams to enter the same information again.
Bring together business customers, their pricing categories and submitted prices. Offers link back to products in the shared catalog.
Search by channel, period or status. Review submitted sales, delivery and invoicing statuses alongside available shipment information.
Keep actual orders separate from forecasts. Forecasts are excluded from actual sales in the relevant performance views, so the two scopes remain clear.
Management and sales teams
Set salesperson targets and track progress month by month. Management gains a common reference for comparing results, identifying gaps and guiding discussions with the team.
Understand the costs behind sales
Purchase costs and costs associated with sales help you look beyond volumes. CIAMA uses a shared margin engine across channels: B2B feeds the PIM’s product, brand and tag analyses.
B2B sales are assessed on their tax-exclusive value.
Purchase costs associated with products are deducted from sales.
The engine also accounts for shipping and commissions, according to available data and the configured scope.
Sales excluding tax − purchases − shipping − commissions
A missing cost is not a zero cost. A margin may remain unavailable when required data is missing. Importing shipping costs and matching them to orders must be scoped during integration.
A product sold through B2B keeps its link to the PIM. Review its sales and available margins, then broaden the view to its brands, tags or other channels. This helps you assess a product range beyond a single sales route.
Understand the role of the PIM ↗In development
These extensions build on B2B reporting. Scope and availability must be confirmed for your project.
Bring order, delivery and invoicing stages into a tracking journey to help identify situations requiring attention. Imported statuses already provide the foundation.
Include warehouse costs and other business expenses, then define how they are allocated by period, order or product to extend profitability analysis.
Your deployment scope
CIAMA is a modular licensed product, available on dedicated hosting managed by Dawap or on your own servers. The PIM provides the shared foundation; the B2B module adds commercial data, targets and reporting. API flows and ERP responsibilities are agreed during scoping.
CIAMA is licensed software deployed on-premise. Connections, enabled features and adaptations are defined for your deployment.
No. Your ERP can remain the master for customers, orders and pricing terms. It sends supported data to CIAMA through the API for matching and reporting. The required flows are defined with your team.
The API supports salespeople, customers, pricing categories, product prices, offers, orders and fulfillments. External identifiers are used to find records when updates are submitted.
Yes. You can define annual targets, allocate them by month and compare actual results with targets for each salesperson. Automatic bonus calculation is not included in the scope presented here.
The engine starts with sales excluding tax and subtracts reported purchase costs, shipping and commissions. Missing data can prevent a calculation. Allocation of additional business expenses is in development; the result will depend on the costs actually included.
Orders can carry distinct sales, delivery and invoicing statuses received from the source system. Submitted logistics information adds context. The dedicated pipeline journey is in development.
This page covers internal B2B management and reporting. A buyer portal, online ordering or an approval journey requires a separate project scope.
Which insights do your managers and salespeople need? Let’s explore how your ERP, product catalog and sales targets can come together in CIAMA.
Explore B2B management ↗