Online stores
Orders and trading activity from your connected stores.
Ecommerce management
CIAMA
CIAMA
English
For retailers, brands and distributors
Online stores, marketplaces and business customers. CIAMA brings your catalogue, orders, inventory and margins together, connecting commercial decisions with the work of your operations teams.
On-premise · Licensed · Customisable
One business, several routes to market
The same product can sell through your online store, appear on a marketplace and be ordered by a B2B customer. Linking it to a shared catalogue helps you understand its activity while preserving the origin of each order.
Orders and trading activity from your connected stores.
Ecommerce managementOffers, sales and operations across your seller accounts.
Marketplace managementOrders from your business customers.
B2B management
Products, identifiers and channel mappings provide a basis for reviewing sales and availability together.
Consolidation relies on collected data and accurate product mappings. It does not imply instant synchronisation across every system.
When decisions overlap
Your online store sells more of a product already offered on marketplaces and through B2B. Here is how shared data can inform three decisions, without confusing visibility with automation.
01 / Understand demand
Marketing and ecommerce
The team reviews observed sales by product and channel. It distinguishes an increase in store sales from growth across the business before extending its promotion.
Analyse salesCIAMA supplies the trading context. Campaign management and advertising attribution stay in their own tools.
02 / Check availability
Logistics and marketplaces
Logistics checks known quantities by warehouse. The marketplace team reviews target quantities and update attempts for supported offers: physical stock and published availability are not interchangeable.
Connect inventory and operationsData freshness and available actions depend on the connections and their configuration.
03 / Plan ahead
Purchasing and replenishment
Buyers review sales alongside stock levels and supplier constraints. Planned replenishment support in CIAMA aims to bring these inputs together to inform that decision.
Explore planned purchasing supportA planned module in the target offering. Automatic purchase ordering is not promised.
An illustrative business scenario, not customer results or an automated workflow.
Keep the detail behind the overview
Management reviews the consolidated business; teams return to individual channels and products to investigate differences. A growing store should not hide a marketplace with deteriorating margins.
Explore multichannel reportingBring marketplaces, ecommerce and B2B into the overall view.
Examine the contribution and context of each channel.
Return to sales and available costs without hiding missing data.
Compare consistent periods and scopes. An estimated margin is not an actual margin.
Observe, decide and act
The cockpit does not make every connection bidirectional. We distinguish the data to bring together, the operations to enable and the capabilities still to be built.
These capabilities are part of the target offering; delivery and scope must be confirmed for your project. Ecommerce price updates are also an agreed direction, not a universal promotion engine.
Your systems retain their roles
Your stores handle baskets and payments. Your ERP retains its defined management responsibilities. Your WMS runs physical warehouse operations. CIAMA, deployed on-premise under licence, provides the shared cockpit and the operations selected for your organisation.
First, define the data and operations your teams need. Business-specific adaptations and further development are then prioritised through an agile roadmap, with an explicit delivery scope.
Retailers, brands and distributors combining online stores, marketplaces and/or B2B sales who want to connect their operations. You do not need all three channel types to scope a CIAMA project.
That is not the starting point. We define each tool’s role and the flows you need. CIAMA brings commercial data and selected operations into an on-premise cockpit; it does not automatically replace payments, accounting or your WMS.
Teams work with shared product references and business data within the project scope. This does not promise specific granular permissions, notifications or approval workflows. Access requirements need a separate assessment.
No. Flows depend on sources, connectors and activation. Marketplace stock synchronisation applies to supported offers. Automatic stock updates to Shopify/Wix are planned; universal instant synchronisation is not claimed.
Purchasing support and multi-carrier tracking are planned parts of the target offering. Existing sales, inventory and logistics data provide a foundation, but do not establish that these two modules have been delivered for your deployment.
Start with your operations
Describe your channels and one real task: checking stock, finding an order or understanding a margin. We will prepare a demonstration around that workflow.
Discuss a multichannel demoTell us about your project. No account required.