CIAMA
CIAMA
English
Marketplace order management
Find collected orders without starting again in every seller portal. CIAMA brings their references, statuses and line items together, giving operations a shared point of reference.
Customer service receives a question. Logistics needs a reference. A marketplace manager reviews a sales period. Each team starts with a different question, but needs to find the same order and understand its context.
Search for an order and narrow the view by channel, status or period. Filters take you from overall activity to the case you need to examine.
Review line items and information collected with the order. Its channel association keeps activity from different seller accounts in context.
Marketplace, logistics and leadership teams use the same collected data to examine activity from their own operational perspective.
Channel and order reference keep the context intact, whichever team is reading the order.
Seller-fulfilled and platform-fulfilled orders involve different operations. Search lets you distinguish those scopes rather than assuming every order follows the same path.
Your deployment scope
Coverage and freshness depend on the connections and collection schedules. This page does not promise universal returns management, carrier booking or automatic execution of logistics operations.
CIAMA is licensed software deployed on-premise. Connections, enabled features and adaptations are defined for your deployment.
Amazon and Cdiscount are part of the identified connection scope. Other brands represent integration projects to assess. Data and operations are confirmed per channel; no official partnership is implied.
Explore integration scope ↗The marketplace area centralizes collected orders from connected accounts. Filters then let you select a channel and period.
Centralization and visibility do not establish automatic acknowledgment on every marketplace. Outbound actions are defined and verified per connection.
The detail view includes available line items and collected information. Completeness depends on the source and configured data flows.
Bring your channels and operational questions: search, statuses, fulfilment methods and ERP handover. We will identify the data and exchanges your teams need.
Explore order visibility ↗