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Marketplace order management

An order starts on one channel.
Your whole team needs the context.

Find collected orders without starting again in every seller portal. CIAMA brings their references, statuses and line items together, giving operations a shared point of reference.

Marketplace operators and technology platforms: supported accounts, countries and operations are confirmed for each connection. Connections depend on scope or require an integration assessment. No official partnership is claimed.

View connections and availability

Start with the right order, not the right browser tab.

Customer service receives a question. Logistics needs a reference. A marketplace manager reviews a sales period. Each team starts with a different question, but needs to find the same order and understand its context.

From order search to a shared operational view.

  1. Find

    Search for an order and narrow the view by channel, status or period. Filters take you from overall activity to the case you need to examine.

  2. Understand

    Review line items and information collected with the order. Its channel association keeps activity from different seller accounts in context.

  3. Share the picture

    Marketplace, logistics and leadership teams use the same collected data to examine activity from their own operational perspective.

Channel and order reference keep the context intact, whichever team is reading the order.

Separate the sale from its fulfillment model.

Seller-fulfilled and platform-fulfilled orders involve different operations. Search lets you distinguish those scopes rather than assuming every order follows the same path.

  • Reference search and status filters
  • Channel, year and month selection
  • Available fulfillment-mode filters
  • Order details and collected line items

Your deployment scope

Channel data, with its limits made clear.

Coverage and freshness depend on the connections and collection schedules. Returns management, carrier booking and logistics automation require separate integrations.

CIAMA is licensed software, with dedicated hosting managed by Dawap or installation on your own servers. Choose the modules and integrations your business needs.

Your questions, answered

Can I view multiple marketplaces together?

The marketplace area centralizes collected orders from connected accounts. Filters then let you select a channel and period.

Does CIAMA automatically acknowledge every order?

Centralization and visibility do not establish automatic acknowledgment on every marketplace. Outbound actions are defined and verified per connection.

Can I see the items in an order?

The detail view includes available line items and collected information. Completeness depends on the source and configured data flows.

Keep exploring

Marketplace management ↗Inventory synchronization ↗Explore planned shipment tracking ↗All features ↗

Find the context behind each order.

Bring your channels and operational questions: search, statuses, fulfilment methods and ERP handover. We will identify the data and exchanges your teams need.

Explore order visibility ↗

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