CIAMA
Menu
English
Request a demo

Shipment tracking

The order has shipped.
Keep sight of the delivery.

Tracking references collected; extended multi-carrier events planned.

A tracking number in one tool, an order in another, a customer waiting for an answer. CIAMA already centralises tracking references supplied by supported logistics connections. Extended multi-carrier event tracking aims to add to this sales context.

Fulfillment, logistics software and carriers: tracking, shipment requests and labels have separate scopes to confirm. Connections depend on scope or require an integration assessment. No official partnership is claimed.

View connections and availability

Find the parcel. Keep the order context.

Logistics follows the shipment. Sales answers the customer. A shared order context helps both teams refer to the same delivery across multiple sales channels.

The information the planned tracking module aims to connect.

  1. The order

    The channel, reference and sales information establish the context for the shipment.

  2. The shipment

    The carrier and tracking number identify the parcel being reviewed.

  3. The events

    Statuses available from the source help explain delivery progress.

A missing event is not a confirmed delivery. Read each status with its date and source.

Carriers provide the events. Your teams gain the context.

The aim is a shared operational view, not a reinterpretation of carrier events. Missing or outdated statuses should remain identifiable, so missing data is not mistaken for a confirmed delivery.

  • Match orders with shipment references
  • Read events supplied by the source
  • Identify shipments that need investigation

Your deployment scope

Tracking shaped around your logistics setup.

Tracking numbers and links available through the ShippingBO and Amazon FBA connections are already centralised with shipments. Extended event tracking directly from carriers remains planned. Label purchasing, automatic carrier selection, claims and customer notifications each require a separate assessment.

CIAMA is licensed software, with dedicated hosting managed by Dawap or installation on your own servers. Choose the modules and integrations your business needs.

Your questions, answered

Which carriers will be supported?

Coverage is still to be defined. UPS and DPD are examples under consideration, not a list of available or certified connections.

Will tracking be real time?

Update frequency will depend on the events supplied by each carrier and the chosen collection method.

Can we keep our existing WMS?

That is the goal of scoping: bring useful information into CIAMA while preserving the responsibilities of your logistics tools. The exact flow depends on your system.

Keep exploring

Inventory and logistics ↗Marketplace order context ↗All features ↗

Which order does this parcel belong to?

Start with that question to define order-to-shipment links, priority carriers and the events that matter to customer service and logistics.

Scope your shipment tracking ↗

Rejecting analytics does not affect access to the site or demos. You can change your mind at any time through “Cookie preferences”.

Site functionality

Always active: form security and remembering your choice for 6 months.

Optional. Measures visits, interactions and confirmed enquiries without contact details or field contents. Google may process this data outside the European Union.

Privacy